Customer Agreement — Sculpted Grounds LLC

This is the agreement between Sculpted Grounds LLC, licensed by the Mississippi State Board of Contractors as a Residential Remodeler (license #23171) ("Sculpted Grounds," "we"), and the customer named on the attached quote ("you"). The quote you accepted — identified by its number, for example SG-YYYY-NNNN ("Quote") — describes the work, materials, and price. This agreement and the Quote together form the full contract between us. If anything in this agreement conflicts with the Quote, the Quote governs the work and the price. This agreement and the Quote together are the entire agreement between us and supersede any prior discussions or understandings. We carry general liability insurance; proof is available upon request.

1. Quote validity

The Quote is valid for 30 days from the date shown on it. After 30 days, we may revise the price or terms before accepting the work.

2. Scope of work

The work is limited to what the Quote describes. Verbal requests, side conversations, or assumptions about additional work are not part of this agreement.

3. Change orders

Any change in scope — added work, upgraded materials, or removed items — requires a written change order, signed by you, before that work begins. The change order's price is added to the Project balance.

4. Payment

A deposit of 50% of the Quote total is due upon acceptance, unless the Quote states otherwise. The remaining balance is due upon completion of the work. Sales tax is included in the prices on the Quote; no separate labor line is shown.

You have a 3 business day grace period after completion before any payment is considered late. If you let us know about a problem during that window, we will work with you in good faith. Past-due balances accrue interest at 1.5% per month. We reserve our rights under the Mississippi Construction Lien Law (Miss. Code Ann. § 85-7-401 et seq.) for unpaid balances.

The default payment structure is the 50% deposit followed by the balance on completion. Some Projects — typically larger or longer-running ones — use a draw schedule instead. When that applies, the draw schedule is written into the Quote itself.

5. Site access and underground utilities

You agree to give us reasonable access to the work area during scheduled work hours.

Before excavation, we will request a Mississippi 811 public utility locate. You are responsible for marking or disclosing all private subsurface infrastructure, including but not limited to:

• Irrigation and sprinkler lines
• Low-voltage lighting wiring
• Invisible pet fences
• Gas lines to grills, firepits, or pool equipment
• Septic tanks and field lines
• French drains
• Private water lines
• Anything installed by a prior contractor

We are not liable for damage to unmarked or undisclosed private utilities.

Minor lawn impressions or temporary ruts from equipment in or near the work area are a normal part of hardscaping work and are not considered damage.

6. Unforeseen subsurface conditions

If excavation reveals concealed conditions that could not reasonably be detected from the surface — buried debris from prior contractors, old foundations or slabs, springs, shallow water tables, sinkholes, large rock, underground aqueducts, or similar — we will pause work, notify you, and document the condition. A change order will be issued for any additional work or materials required to proceed. Failures caused by these conditions are not covered under the warranty in Section 7.

7. Workmanship warranty

We warrant our workmanship (how we built it) on everything we install. Coverage starts the day the work is complete. If something fails during its coverage because of how we built it, we will fix it at no cost to you, including the labor and any materials we supplied.

Everything we install falls under one of the coverages below. Anything not named falls under "All other work."

Lifetime: pavers, flagstone, retaining walls, seat walls, and fire pits

For paver patios, walkways, and driveways, flagstone, block retaining walls, seat walls, and fire pits, we warrant our workmanship for as long as you own the home. This covers the base we build, compaction, edge restraint, joint sand, and wall drainage. If any of it settles, shifts, or separates because of how we built it, we will fix it at no cost to you.

Retaining walls taller than 3 feet are covered when they are built to a licensed engineer's design (Section 10). On fire pits, heat discoloration and cracking of block or caps from fire are normal and not covered.

1 year: fences and gates

For wood, aluminum, and chain-link fences and gates, we warrant our workmanship for 1 year. This covers posts that lean or loosen and gates that sag or won't latch because of how we installed them. Wood naturally shrinks, warps, cracks, and weathers; that is not a defect and is not covered.

1 year: decks, pergolas, arbors, and other wood structures

For decks, stairs and landings, pergolas, arbors, and other carpentry, we warrant our workmanship for 1 year. Weather, rot, mold, and wood movement are not covered. Gulf Coast climate is severe on wood, and we disclose this upfront.

1 year: concrete

For poured concrete, we warrant our workmanship for 1 year. Concrete cracks, and control joints guide where. Hairline cracks, surface crazing, color variation, and minor settling are normal. We will repair cracks wider than 1/4 inch, or slabs that rise or drop more than 1/4 inch at a crack or joint, when our work caused them. For concrete resurfacing, we warrant the new surface's bond for 1 year; cracks and movement in the original slab underneath can show through and are not covered.

1 year: drainage

For french drains and other drainage we install, we warrant for 1 year that water flows to the outlet as designed. Clogs from leaves, roots, or debris, damage by others, and rain beyond what the system was sized for are not covered.

1 year: gravel, rock, mulch, and soil

For gravel driveways and other loose materials, we warrant the base and grading we build for 1 year. Gravel spreading, ruts, washouts in heavy rain, weeds, and topping up over time are normal upkeep and not covered.

Sod and plants

Sod and plants are healthy when we install them. After that they depend on water and weather, so they are not covered.

All other work: 1 year

Anything else we build or install, including outdoor kitchens and lighting, carries a 1-year warranty on our workmanship. Appliances, fixtures, and electrical or gas components carry their manufacturers' warranties.

Free first-year check

About a year after we finish an installation, we will come back at no charge to look it over and fix anything that has settled or loosened because of how we built it. On paver and other hardscape work, that visit also includes cleaning the area, pulling weeds, and topping up joint sand.

Materials and manufacturer warranties

Products carry their manufacturers' own warranties (for example pavers, wall block, aluminum fence, gate hardware, and fire pit inserts), and we will help you with a manufacturer claim. If you supply the materials, this warranty covers our workmanship only, not the materials.

Making a claim

Call or email us. We will inspect the issue free of charge. If the cause is our workmanship, the repair is free. If it isn't covered, we will explain why and can quote the repair if you want it.

Lifetime coverage lasts as long as you own the home and does not transfer to a new owner. Every other coverage runs its full term from the completion date.

What is not covered

The workmanship warranty does not cover:

• Efflorescence (white haze on concrete pavers) — natural to the material, not a defect
• Color variation between pavers, stone, and dye lots, and fading or weathering over time from UV exposure — inherent to the material
• Damage from vehicles on installations built for foot traffic only
• Tree roots — from existing trees or anything planted later
• Storms and other acts of nature — hurricanes, flooding, and severe weather. We build for Gulf Coast conditions, but no installation can promise to survive every storm.
• Third-party damage — future utility digs, work by other contractors, pets, or anyone else
• Customer-applied sealers or treatments — applying any sealer or surface treatment yourself voids the warranty entirely. If you want pavers sealed, we must perform the work using our approved products.
• Modifications by others, including repairs or alterations by another contractor, may void the warranty depending on their nature
• Changes to grading or drainage by others, and water from gutters, downspouts, or neighboring property that was not part of our work
• Failures from unforeseen subsurface conditions (Section 6)
• Neglect, misuse, or skipped upkeep, such as letting drains clog or leaving wood unstained

Material variations are normal

Pavers and natural stone vary in color, texture, and tone within and across production lots. Joint sand may compact, settle, or need replenishment over time. These are not defects.

8. Force majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, hurricanes, floods, strikes, material shortages, supply chain disruptions, or acts of God. The schedule will be extended as reasonably necessary. If the delay exceeds 60 days, either party may cancel the remaining work with a full accounting of costs incurred.

9. Weather and schedule

Rain, freezing temperatures, lightning, and unsafe conditions may push the schedule. A weather-driven schedule change is not a breach of this agreement.

10. Permits, HOA, and engineering

You are responsible for obtaining HOA approval, architectural review, and any required permits. If your Project requires a licensed engineer (structural review, drainage plan), we can hire and vet the engineer for an additional fee, billed separately from the Quote.

11. Cancellation

Under the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. § 429), you have the right to cancel within 3 business days of acceptance for contracts signed away from our regular place of business. Cancellation must be in writing — email to contact@sculptedgrounds.com is sufficient.

After the 3-day window, cancellation by you means the deposit is non-refundable to the extent of costs we have incurred (materials ordered, labor performed, etc.). We will provide an itemized accounting.

12. Marketing photos

We may photograph the completed work and use those photos for marketing, our portfolio, social media, and similar promotional uses. Photos will not include personally identifying information about you or your property address. You may opt out by notifying us in writing before work is complete.

13. Limitation of liability

Sculpted Grounds' total liability under this agreement is limited to the amount you have paid us under this agreement. We are not liable for indirect, incidental, or consequential damages, including loss of use, loss of property value, or damage to surrounding landscaping or structures that are not part of the contracted work.

14. Dispute resolution and governing law

This agreement is governed by the laws of the State of Mississippi. Any dispute arising from this agreement will be filed in the appropriate Mississippi court in your county.

In any action or proceeding to enforce or interpret this agreement, the prevailing party is entitled to recover its reasonable attorneys' fees and costs from the other party.

15. Acceptance

By checking the agreement box and clicking Accept on your Quote, you confirm that:

• You have read and agree to this agreement and the Quote.
• You are at least 18 years old and able to enter into this agreement.
• You either own the property where the work will be performed, or are authorized by the owner to enter into this agreement.

Your click constitutes your electronic signature. We record the version of this agreement, the date and time of your click, and the originating IP address as evidence of your acceptance.

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For questions about this agreement, call (228) 226-5336 or email contact@sculptedgrounds.com.